As Australia’s national quality assurance and regulatory agency for higher education, engagement provides TEQSA with opportunities to understand issues impacting the sector, and to consult on regulatory initiatives and changes. 

The Tertiary Education Quality and Standards Agency Act 2011 requires TEQSA to consult with providers about changes to our regulatory approach and other relevant sector-wide issues such as the proposed imposition of conditions.

We are committed to open consultation and we actively engage with providers and the broader sector to:

• gain understanding from peak bodies, providers and students about challenges facing the sector. This is to inform our regulatory function and development of resources
• guide regulatory expectations, and provide good practice resources to assist with navigating sector-wide risk
• provide information for students and the public through targeted publications and strategic external communications
• consult and seek feedback on proposed changes that may meaningfully inform or impact sector regulation.

TEQSA’s engagement practices include:

• guidance notes. TEQSA publishes guidance notes for the sector that focus on specific sections of the Higher Education Standards Framework (Threshold Standards) 2021, also drawing attention to other interrelated sections, and highlighting potential compliance issues. We invite the sector to provide feedback during the development of each note
• support materials. TEQSA publishes good practice notes and toolkits to inform and support providers to achieve best practice on sector-wide issues, such as sexual assault and sexual harassment, commercial academic (contract) cheating, admissions transparency and transnational education
• annual meetings. TEQSA meets annually with all peak bodies, student groups and key international quality assurance agencies
• consultative events. TEQSA’s schedule of webinars and events around Australia for stakeholders aims to provide timely information on current challenges facing the sector and changes to regulatory practice. Stakeholders can and do engage directly with TEQSA Commissioners and senior staff at these events
• invitations to speak. TEQSA welcomes the opportunity to speak at higher education, government and other regulatory or quality assurance events. Please make speaking requests via this form
• annual conference. TEQSA holds a conference in November each year, which attracts strong representation from providers, professional bodies, international organisations and students. The conference also provides another opportunity for stakeholders to engage with TEQSA staff.

Other engagement mechanisms include:

• social media. Digital communication is an important engagement and communication tool. Twitter, LinkedIn and the TEQSA website inform and engage, providing ways for stakeholders to share and comment
• annual provider survey and annual peak body research. TEQSA conducts a comprehensive annual survey of providers, and publishes the results on our website. Survey questions are reviewed annually to ensure currency.

Sector engagement

In 2024, TEQSA’s sector engagement will focus on:

• consulting on a revised regulatory model
• reviewing and expanding our student engagement activities
• the annual conference
• meetings with peak bodies and international quality assurance agencies.

Introduction from TEQSA's Acting Chief Executive Officer

The Tertiary Education Quality and Standards Agency (TEQSA), its managers and staff are committed to the highest standards of ethical and accountable conduct. TEQSA recognises that support for staff who make a public interest disclosure will greatly influence the success of the public interest disclosure scheme, and gives TEQSA the best chance to fix problems directly.

These procedures are part of TEQSA's commitment. I encourage TEQSA staff and others working with TEQSA to familiarise themselves with the procedures and with the public interest disclosure scheme more generally. Further information about the scheme is provided in the Commonwealth Ombudsman's Guidelines and on the Commonwealth Ombudsman’s website: Public interest disclosure (whistleblowing).

Dr Mary Russell
Acting Chief Executive Officer
27 November 2023

1. Purpose

1. These procedures are made under section 59(3) of the Public Interest Disclosure Act 2013 (PID Act). The purpose of these procedures is to outline how the PID Act operates at TEQSA.
2. Specifically, these procedures contain information about:
   
   1. how a PID can be made at TEQSA, and
   2. how TEQSA will manage PIDs it receives.
3. Consistent with the PID Act, TEQSA will:
   
   1. encourage and facilitate the making of disclosures by public officials in the Commonwealth public sector
   2. ensure that public officials who make PIDs are supported and protected from adverse consequences relating to the making of a disclosure
   3. ensure that PIDs are properly investigated and dealt with.
4. The PID Act and these procedures complement other notification, investigation and complaint handling schemes in the Commonwealth public sector. These include TEQSA's Fraud Control and Anti-Corruption Plan (under its Fraud and Anti-Corruption Policy), TEQSA's procedures for determining breaches of the APS Code of Conduct and arrangements in TEQSA for dealing with HR issues between individual staff members.

Definitions

5. In these PID Procedures:
   
   “Authorised Officer” is a person to whom a PID can be made in TEQSA.
   
   “Disclosable Conduct” is defined in section 29 of the PID Act. It includes a wide range of wrongful conduct engaged in by an agency or a public official in connection with his or her position as a public official, including but not limited to conduct that:

   • is corrupt
   • contravenes a law
   • perverts the course of justice
   • results in the wastage of public funds or property
   • is an abuse of public trust
   • unreasonably endangers the health and safety of others
   • is maladministration including conduct that is unjust, oppressive or negligent.

   
   “Principal Officer” means TEQSA’s CEO or their delegate.
   
   “Public Official” includes current or former APS employees and statutory office holders of TEQSA as well as TEQSA’s contracted service providers and employees and subcontractors of those providers who provide services under a contract with TEQSA.

2. What is a Public Interest Disclosure?

6. A disclosure of information is a "public interest disclosure" for the purposes of the PID Act (a PID) if it meets the following requirements:
   
   1. it is made by a public official or a person who has been a public official
   2. the information tends to show, or the discloser believes on reasonable grounds that the information tends to show, one or more instances of disclosable conduct as defined by the PID Act
   3. the disclosure is made to an appropriate person.
7. If each of the above requirements is met, then the disclosure will be covered by the PID Act and the discloser will have the benefit of the protections the PID Act confers.
8. “Personal work-related conduct” is not disclosable conduct unless: (a) the conduct would constitute taking a reprisal against another person, or an offence under the PID Act the prohibits reprisals (see what is below commencing at paragraph 38 below for what constitutes taking reprisal action), or (b) the conduct is either of such a significant nature that it would undermine public confidence in TEQSA (or another agency or agencies) or has other significant implications for TEQSA (or another agency or agencies).
9. A person wishing to make a disclosure and who was not a public official at the time they obtained the information may be deemed to be a public official. The Authorised Officer does this (either own their own initiative or pursuant to an intending discloser’s request) by issuing a written notice to the person stating that the PID Act has effect, and is taken to have always had effect, in relation to the disclosure of the information as if they had been a public official at the time they obtained the information.

3. Interaction with the National Anti-Corruption Commission

10. The National Anti-Corruption Commission Act 2022 (NACC Act) establishes the National Anti-Corruption Commission (the NACC). Further information is available on the NACC’s website.
11. At all stages of dealing with and handling a disclosure, TEQSA staff members who are exercising powers or functions under Division 1 or 2 of Part 3 of the PID Act concerning the allocation and investigation of PIDs (including the Principal Officer, Authorised Officers and their delegates) must be aware of and consider their mandatory obligation under s35 of the NACC Act.
12. Section 35 of the NACC Act provides that PID officers must refer a corruption issue to the NACC as soon as reasonably practicable upon becoming aware of a corruption issue that:
    
    1. concerns the conduct of a person who is or was a staff member of TEQSA while that person is, or was, a staff member; and
    2. the PID officer suspects could involve corrupt conduct that is serious or systemic.
13. A PID officer is not required to refer a corruption issue if they believe on reasonable grounds that the NACC is already aware of the issue.
14. If a PID officer becomes aware of such a corruption issue as a result of an internal disclosure they must, as soon as reasonably practicable, notify the discloser of the referral of the issue to the NACC under s35 of the NACC Act.
15. Where a referral is made to the NACC, TEQSA should continue to deal with/handle a disclosure (s39 of the NACC Act), unless a stop action direction has been issued under s43(1) of the NACC Act.
16. The NACC Act contains particular obligations with respect to stop action directions.

4. Making a Public Interest Disclosure

17. Generally, public officials wanting to make a PID about misconduct by TEQSA or its public officials should make an internal disclosure in the first instance to an Authorised Officer.
18. A PID may be made to a supervisor, who is required to give the information to an Authorised Officer of TEQSA. Where a supervisor is aware that a person has made a public interest disclosure, they must monitor the work environment for signs of detriment and, if necessary, take corrective action early. A supervisor who is aware that a person has made a public interest disclosure must also take reasonable steps to support the discloser.
19. Allegations concerning an Authorised Officer should be referred directly to another Authorised Officer or to the CEO.
20. The Authorised Officers to whom internal PIDs can be made in TEQSA are:
    
    1. Chief Executive Officer
    2. Executive Director, Regulatory Operations
    3. Director, Corporate Services
    4. General Counsel
    5. Chief People Officer.
21. The Authorised Officers may be contacted by:
    
    1. email: review@teqsa.gov.au (please note, this inbox is managed by TEQSA’s Legal Group. If you wish to approach another group then please use the phone number below); or
    2. telephone: 1300 739 585 - ask for the Chief Executive Officer, the Executive Director, Regulatory Operations, the Director, Corporate, or the General Counsel.
22. Making an internal PID to TEQSA gives the agency the chance to investigate the matter and remove any danger or correct any wrong practices as quickly as possible.
23. Internal PIDs may also be made to the Commonwealth Ombudsman, if the discloser believes on reasonable grounds that it would be appropriate for the PID to be investigated by the Ombudsman.

Orally or in writing

24. PIDs may be made orally or in writing. A written PID, accompanied by any relevant supporting information or evidence will facilitate the investigation of the PID. Relevant information to be provided with a disclosure may include:
    
    1. the nature of the wrongdoing
    2. who the discloser thinks committed the wrongdoing
    3. when and where the wrongdoing occurred
    4. relevant events surrounding the disclosed conduct
    5. if the discloser did anything in response to the wrongdoing
    6. others who know about the wrongdoing
    7. concerns about possible reprisal as a result of making the PID.
25. Disclosures should be clear and factual and avoid speculation. The discloser should seek to help the Authorised Officer understand that the disclosure is a PID so that the necessary process may be commenced and the protections available under the PID Act apply. However, the disclosure need not be described as a PID for it to be considered one (see the relevant definition in paragraph 5 above for what constitutes a PID).
26. When a disclosure is considered a PID, protections for the discloser contained in the PID Act may apply. These include:
    
    1. protection from reprisal action;
    2. protection from liability and disciplinary action for making the PID (see s10(1)(a) of the PID Act); and
    3. protection from contractual rights and remedies being exercised against the discloser on the basis of the PID (see s10(1)(b) of the PID Act).
27. If the discloser has made a false or misleading disclosure, the protections will not apply.

Anonymity and confidentiality

28. Disclosures may be made anonymously. However, the successful investigation of a PID often depends on the ability of the investigating officer to obtain further information from the discloser. By remaining anonymous, the discloser may limit the possibilities of the PID being resolved and make it difficult to ensure protection from reprisal.
29. TEQSA’s Authorised Officers will take all reasonable steps to protect the identity of a public official who has made a PID.
30. All documentation relating to a PID must be stored in a separate confidential file and secured appropriately.
31. It is an offence for a public official to reveal the discloser's identifying information to anyone else without their consent or to use it for another purpose, other than in accordance with the PID Act. It is also an offence for a person who has information obtained in the course of conducting a disclosure investigation or in connection with their powers and functions under the PID Act to disclose or use the information, except for the purposes of the PID Act.
32. If it is necessary or highly likely that the discloser's identity will be revealed, an Authorised Officer will discuss this with the discloser before proceeding. This may involve seeking the discloser's consent to reveal their identity to appropriate people.

Internal disclosures

33. There are 4 types of public interest disclosures under the PID Act: internal disclosures, external disclosures, emergency disclosures and legal practitioner disclosures. These procedures only deal with TEQSA’s approach to internal disclosures. More information about the other types of disclosures is available in the PIC Act and on the Commonwealth Ombudsman’s website.

5. Handling and investigating disclosures

Initial consideration and allocation

34. Managers and supervisors receiving disclosures should refer the disclosure to an Authorised Officer as soon as practicable and without delay.
35. When an Authorised Officer receives a disclosure of information, he or she will consider the information disclosed and determine whether there are reasonable grounds on which to consider whether it constitutes an internal disclosure under the PID Act.
36. If reasonable grounds exist to consider the disclosure a PID, the Authorised Officer must, within 14 days of becoming aware of the disclosure, allocate the matter to the Principal Officer  or to another agency which consents to the allocation, and inform the discloser in writing.
37. If the disclosure is not considered to be a PID and it is reasonably practicable to contact the discloser, the Authorised Officer must inform the discloser in writing of the reasons for the decision and of any other course of action that may be available under other laws of the Commonwealth.
38. If a stop action direction under the NACC Act prevents the Authorised Officer from allocating some or all of a disclosure, the Authorised Officer must give written notice as required under the PID Act.
39. If the disclosure relates to conduct that may need to be addressed under any other of TEQSA’s policies or procedures, the Authorised Officer should refer the matter to be dealt with accordingly.
40. The Authorised Officer must keep a record of:
    • a decision to allocate (or reallocate) the disclosure including the name of the agency to which the disclosure has been allocated (if outside TEQSA), the consent given by the outside agency, and the reasons for the decision
    • a decision not to allocate the disclosure and the reasons for the decision
    • if a stop action direction under the NACC Act is made that prevents the allocation of a disclosure to TEQSA or another agency, details of the direction, including when the direction was made and when the stop action direction no longer applies
    • if notice of either: (a) a decision to allocate a disclosure to TEQSA or any other agency, (b) a decision not to allocate the disclosure to TEQSA or any other agency or (c) a stop action direction under the NACC Act preventing an authorised officer of the relevant agency from allocating some or all of a disclosure is given by an Authorised Officer under the PID Act
      • whether the notice (or a copy of the notice) was given to the discloser, and if not, why not,
      • for any notice (or a copy of the notice) given to the discloser:
        • the day and time the notice (or copy) was given to the discloser,
        • the means by which the notice (or copy) was given to the discloser,
        • the matters included in the notice
    • in the case of a notice of a stop-action direction, whether TEQSA’s Principal Officer considers that it is reasonably practicable or appropriate for the discloser to be given a copy of the notice.

Reprisal risk assessment

41. As soon as possible after a disclosure has been received, the Authorised Officer must conduct a reprisal risk assessment to identify the possible risks of reprisals against the discloser and others including any person whom others might think is the discloser, the discloser’s supervisor and key witnesses.
42. A ‘reprisal’ occurs if someone causes, by an act or omission, any detriment to another person because they believe or suspect that person, or anyone else, may have made or intends to make a public interest disclosure. 'Detriment' includes any disadvantage to a person, including dismissal, injury in their employment, discrimination between them and other employees or alteration of their position to their disadvantage. For example, it could include an action (or threat of action) that results in:
    
    1. a physical or psychological injury, including a stress-related injury
    2. intimidation, harassment or victimisation
    3. loss or damage to property
    4. disadvantage to a person's career (for example, denying them a reference or a promotion without appropriate reasons).
43. The assessment must consider the specific behaviour and circumstances that may result in reprisals, which will include not only the risk of direct reprisal against the discloser, but also the risk of related workplace conflict or difficulties. In conducting the reprisal risk assessment, the Authorised Officer makes enquiries about the risk of reprisal or workplace conflict by talking with the discloser and any others who may be potentially at risk and observing interactions in the workplace.
44. Criteria to use include but are not limited to:
    • subject matter and significance of the issue disclosed and likely outcome if the facts are substantiated
    • how many people implicated in the PID
    • if the alleged wrongdoing directed at the discloser
    • likelihood of discloser identification
    • history of conflict between discloser and subject(s) of PID and specific threats
    • who knows about the disclosure
    • culture of the workplace.
45. Where the reprisal risk is rated more than low, a risk mitigation strategy should be developed, involving:
    • regular communication with the discloser to monitor their wellbeing
    • appropriate harm minimisation steps such as nominating a support person for the discloser
    • continual monitoring and reassessment of risk and application of additional support and mitigation when required, such as when key witnesses are interviewed.

Protection and support for disclosers

46. The PID Act provides the following protections for persons who make an internal PID:
    
    1. protection of the discloser's identity
    2. immunity from civil, criminal or administrative liability
    3. protection from reprisal.
47. These protections do not necessarily protect the discloser in relation to their own wrongdoing, including where they have been involved in the misconduct they are reporting.
48. Authorised Officers should inform disclosers that, unless the PID Act applies to provide otherwise, they must:
    • be discreet about the fact that they have made a PID and about the contents of the disclosure, to ensure that they retain the protections in the PID Act
    • not disclose any confidential information about the PID, including information that would identify those alleged to have committed wrongdoing or other information that they have a duty to keep confidential.
49. TEQSA will take steps to support those who make public interest disclosures, including by:
    
    1. acknowledging that making the PID was the right thing to do and is valued
    2. taking all reasonable steps necessary to protect the discloser and their identity
    3. appointing a support person to check on the discloser’s wellbeing
    4. providing information about the progress and outcome of any investigation
    5. providing information about and access to the Employee Assistance Program.

Consideration and investigation

50. The Principal Officer is responsible for considering PIDs that are allocated to TEQSA by an Authorised Officer.
51. The following steps must be taken in performing this function:
    
    1. notify the discloser of the allocation (as soon as reasonably practicable and usually within 14 days);
       • the notice must inform the discloser of the options available to the Principal Officer considering their PID, namely to: (a) decide not to investigate the PID further, or (b) decide to investigate the PID under a separate investigatory power, or (c) decide to investigate the disclosure under another law or power or (d) decide to investigate the PID.
    2. consider whether an investigation is required pursuant to the PID Act.
       • If the Principal Officer decides not to investigate (or further investigate) the disclosure, they must:
         • if reasonably practicable, give written notice of a decision to the discloser, identifying: (a) the reasons for the decision, and (b) if the Principal officer decides that the disclosure would be more appropriately investigated under another law or power, relevant details about the law or power, the agency to which the disclosure might be referred and the proposed steps to refer the disclosure; and
         • give written notice of the decision to the Commonwealth Ombudsman identifying those matters which the notice to the discloser must address.
    3. if an investigation is required, conduct the investigation, unless a stop action direction under the NACC Act applies. If a direction applies, the Principal Officer must give written notice of the direction to the discloser and the Commonwealth Ombudsman as soon as reasonably practicable. Once the direction no longer applies, the Principal Officer must, as soon as reasonably practicable, inform the discloser if the Principal Officer investigates, or further investigates, a disclosure to which a direction no longer applies; and
    4. comply with the relevant post-investigation notification requirements.

Conduct of the investigation

52. The investigation must be conducted in accordance with the Australian Government Investigation Standards and any other applicable requirements, including the Commonwealth Fraud Control Guidelines and TEQSA's procedures for APS Code of Conduct Determinations.
53. The Principal Officer will conduct the investigation in the way they see fit consistently with the Public Interest Disclosure Standard 2013, in light of the nature of the alleged disclosable conduct. In general, the following principles apply:
    • procedural fairness
    • confidentiality
    • determination of proof on the balance of probabilities – ie more likely than not the fact is true.
54. If a person is interviewed as part of the investigation of a disclosure, the interviewee will be informed of the following:
    
    1. the identity and function of each individual conducting the interview
    2. the process of conducting an investigation
    3. the authority of the Principal Officer under the Act to conduct the investigation
    4. the protections provided by Part 2 of the PID Act
    5. if the interview will be recorded.
55. When an interview ends, the interviewee is given an opportunity to make a final statement or comment, or express a position. Any final statement, comment or position by an interviewee is included in the record of the interview.
56. If a person suspects on reasonable grounds that information obtained through the disclosure or investigation of the disclosure suggests that an offence has been committed, and the offence is punishable by imprisonment for life or for a period of at least 2 years, the person must notify the responsible Australian police force.
57. Investigations into disclosures must address whether there may be a breach of the APS Code of Conduct and whether, in the event of a breach, misconduct proceedings should be considered.

Investigation report

58. An investigation report must be completed within 90 days of the matter being allocated for investigation, unless an extension is granted by the Ombudsman pursuant to subsection 52(3) of the PID Act. If it is reasonably practicable to contact the discloser, they must be notified of any extension of time in which to complete the report and then provided with a copy of the report.
59. The report must (where relevant) set out:
    
    1. the matters considered by the investigation
    2. the duration of the investigation
    3. the findings of the investigation:
       
       1. identify whether there have been any instances of disclosable conduct
       2. identify any regulations, rules, administrative requirements or similar matters to which the disclosable conduct relates
       3. explain the steps taken to gather evidence
       4. include a summary of the evidence and other matters considered in the investigation, as well as any findings and recommendations made based on that evidence
       5. any claims made about, and any evidence of, detrimental action taken against the discloser, and the agency's response to those claims and that evidence.
60. The Director, Corporate must also provide the Ombudsman with information about disclosures TEQSA has handled in accordance with section 15 of the Public Interest Disclosure Standard 2013.

Record keeping

61. The records must include details about how and when a public interest disclosure was made. If the disclosure was made orally, consideration should be given to asking the discloser to sign a record of the disclosure.
62. The records should be factual and free from unnecessary statements and personal opinion and include:
    
    1. a record of subsequent conversations where the disclosure is discussed
    2. a unique reference number allocated to each disclosure
    3. details of the reprisal risk assessment, allocation, the investigation, notifications to the discloser and others. These include, in particular those records covered by paragraph 37 above.
    4. any other records necessary to allow the Ombudsman to review the matter if this were to be required.

6. Review of process and outcome

63. Employees, and others, who are not satisfied with the review process or the outcome of an internal investigation may pursue a complaint with the Commonwealth Ombudsman. The Ombudsman may also investigate matters referred directly to the Ombudsman.

7. Questions

64. Questions on the Procedures should be directed to TEQSA's General Counsel.