On 1 April 2025, TEQSA implemented a new centralised enquiries approach that will deliver greater benefits for registered higher education providers.
TEQSA’s Enquiries Management team is now the dedicated first point of contact for all new provider enquiries.
Providers making a future enquiry should use the following contact details:
- send an email to providerenquiries@teqsa.gov.au
- or phone us on 1300 739 585.
TEQSA will aim to respond provider enquiries within 5 business days. Complex enquiries may take longer, however we will keep you updated and informed on our progress including when additional time is needed.
The shift to a centralised model, foreshadowed during our service charter consultation in 2024, reinforces TEQSA’s commitment to deliver high-quality and timely service to the higher education sector.
With the release of our updated service charter later this year, TEQSA remains focused on continuous monitoring and review to strengthen our service and approach to stakeholder engagement.