The government is now operating in accordance with caretaker conventions, pending the outcome of the 2025 federal election.
| Decision: | Rejected |
|---|---|
| Date of decision: | 5 February 2025 |
| Main reasons for decision: |
The decisions were made on the basis that TEQSA was not satisfied that Queen Anne School of Management Pty Ltd meets the following provisions of the Higher Education Standards Framework (Threshold Standards) 2021:
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| Review stage: |
TEQSA registers all providers of higher education in Australia.
We consider if applicants meet the Higher Education Standards Framework (Threshold Standards) 2021.
If we approve an application, we publish that decision on the National Register.
If we reject to an application, we share that decision on this page.
| Applicant’s name | Date of decision | Decision type | Details |
|---|---|---|---|
| Queen Anne School of Management Pty Ltd | 5 February 2025 |
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View more information on Queen Anne School of Management's application outcome |
| Nova Higher Education Pty Ltd | 22 October 2024 |
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View more information on Nova Higher Education's application outcome |
| Armstrong Institute Pty Limited | 19 June 2024 |
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View more information on Armstrong Institute's application outcome |
| AIM Insitute of Higher Education Pty Ltd | 27 November 2023 |
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View more information on AIM Insitute of Higher Education's application outcome |
| NewLaw Academy Pty Ltd | 5 June 2023 |
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View more information on NewLaw Academy's application outcome |
| Southeast Education Pty Ltd | 10 May 2021 |
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View more information on Southeast Education's application outcome |
| SSBI International Pty Ltd | 6 August 2020 |
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View more information on SSBI International's application outcome |
| Syme Business School Pty Ltd | 8 May 2019 |
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View more information on Syme Business School's application outcome |
| National Institute of Integrative Medicine Ltd | 9 May 2018 |
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View more information on National Institute of Integrative Medicine's application outcome |
| Rosary Tertiary Institute Australia Pty Ltd | 28 March 2018 |
|
View more information on Rosary Tertiary Institute's application outcome |
| National Business and Technology Institute Pty Ltd | 8 February 2018 |
|
View more information on the National Business and Technology Institute's application outcome |
We encourage you to raise the concern directly with the provider, where appropriate. This is because providers have complaints processes in place to assist you to receive a timely and effective resolution with the provider.
We welcome concerns to assist us in our regulatory functions.
Provider complaint handling process
Providers are required to have formal complaints policies and procedures in place. These policies and procedures should be current and easily accessible.
The process will generally require you to submit the complaint in writing. You should receive a formal response from the provider, outlining how your complaint will be considered, and a timeframe for when you should receive a response. The provider should investigate your complaint and notify you in writing once it has been resolved.
Independent, third party review
If your complaint cannot be resolved by the provider’s internal processes, you can seek an independent, third party review. Providers are required to have a process in place for students to seek an appropriate independent, third party review. This process must be accessible to students at no charge or at a reasonable cost.
National Student Ombudsman
Higher education students can raise a complaint about their TEQSA registered provider with the National Student Ombudsman (NSO). The NSO, which was established on 1 February 2025, offers a free, independent and confidential service to help resolve student complaints about the actions of their higher education provider.
All higher education students, including prospective, current and former students, as well as domestic, international, undergraduate and postgraduate students can raise their concerns with the NSO. The NSO can consider a range of matters including how a higher education provider has handled complaints related to; student safety and wellbeing, gender-based violence, racism, administrative processes, reasonable adjustment and the fairness and effectiveness of student complaint processes.
If you are a student studying a Vocational Education and Training (VET) course with a public provider, you can make a complaint to the Ombudsman in the state or territory of the provider. For more information on the Ombudsman’s role and submitting a complaint, see:
If you are an international student studying with a private provider, you can make a complaint to the Commonwealth Overseas Student Ombudsman (OSO). The OSO manages international student complaints about private providers that relate to administrative actions or decisions and the related processes. The OSO does not consider educational quality issues.
If the relevant Ombudsman does not have jurisdiction to consider your complaint, your institution should be able to refer you to the appropriate independent third party.
Our role as the national regulator is to ensure that higher education providers comply with their obligations under our regulatory responsibility.
Read more about what TEQSA can’t take action on, including:
Complaints are an important source of information for TEQSA to ensure that higher education providers comply with their regulatory obligations.
TEQSA’s functions include collecting and analysing information on higher education providers to ensure compliance with their regulatory obligations under the Higher Education Standards Framework.
We use complaints, and providers’ responses to complaints, to inform our assessment of providers’ compliance.
We refer to complaints or allegations of non-compliance we receive about providers as concerns.
We prioritise concerns based on our compliance priorities and generally only pursue issues that pose the greatest risks to students or the integrity, quality or reputation of the higher education sector.
We are not a complaints resolution body and typically do not have a role in addressing individual complainants’ requests or grievances. Higher education students who are seeking help to resolve a complaint about the actions of their provider should contact the National Student Ombudsman.
We record, acknowledge receipt, and carefully consider all concerns to decide the appropriate response from TEQSA in the circumstances.
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Generally, we will only take action on concerns where:
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We cannot take action on matters that are outside our area of responsibility. Read more about the type of concerns we can’t take action on |
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Submit your concern using our online form.
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Read more on how TEQSA manages concerns and possible outcomes |
As an Australian Government-controlled not-for-profit entity, TEQSA is required to publish certain financial documents.
You can access current financial statements in the most recent annual report.
TEQSA’s procurement policies and practices are consistent with all relevant Australian Government laws, the Commonwealth financial framework (including the Commonwealth Procurement Rules), and other applicable policies.
TEQSA advertises all tenders and all major planned procurement on the Australian Government tendering website, AusTender.
The general conditions by which TEQSA (‘The Commonwealth’) enters into an agreement with a provider for the purchase of goods and/or services.
Read the General purchase order conditions (DOC)
On 20 June 2001, the Senate agreed to an Order requiring each Minister to table a letter advising that a list of contracts in respect of each entity administered by that Minister has been placed on the Internet with access to the list through the entity homepage. The letter must be tabled no later than two calendar months after the end of the calendar and financial years.
An amendment to the Order of 14 May 2015 requires all procurement contracts be listed in a report on the AusTender website, with non-procurement contracts to be listed on entity websites.
Commencing with the 2014-15 financial year report, non-corporate Commonwealth entities will use AusTender to satisfy the requirements of the senate order with respect to procurement contracts only. A listing of procurement contracts is available through the Senate Order page on the AusTender website.
To lodge a general complaint about any procurement conducted by TEQSA or if you believe TEQSA has breached Commonwealth Procurement Rules, please email procurement@teqsa.gov.au attaching copies of all relevant documents.
To help us resolve your complaint quickly, please include the following information in your written submission:
When we receive your complaint we:
If you are happy with the outcome, we’ll close the matter and consider it resolved.
If you are not happy with the outcome, you can raise it with the Australian Government procurement coordinator or Commonwealth Ombudsman.
The Government Procurement (Judicial Review) Act 2018 (the Act) establishes an independent complaint mechanism for government procurement processes. The Act requires the accountable authorities of relevant Commonwealth entities to formally investigate complaints that are made in accordance with the Act, and to suspend procurements during the investigation of a complaint under the Act, unless a public interest certificate is in place. The Act also places obligations on suppliers to take reasonable steps to resolve a complaint with the relevant Commonwealth entity before taking action in the Federal Circuit Court.
Procurement covered under the Act:
If you believe the agency has breached Commonwealth Procurement Rules, you can make a complaint by email to procurement@teqsa.gov.au.
When we receive your complaint we:
At the end of the process, you will receive a report on the outcome of the investigation.
You can also apply to the court for an injunction or compensation under the Act. Please note that you need to submit a complaint with us first and show how the breach affected your interests.
* Internal expenditure includes direct and indirect costs related to TEQSA’s internal legal services.
Executive Remuneration Reporting is now published in our annual report.
The following tables outline the remuneration of substantive TEQSA executives employed during the 2016-17 and 2017-18 financial years.
| Total Remuneration | Executives No. | Average Reportable Salary | Average Contributed Superannuation | Average Allowances | Average Bonus Paid | Average Total Remuneration |
|---|---|---|---|---|---|---|
| $ | $ | $ | $ | $ | ||
| $200,000 and less | 8 | 133,403 | 19,820 | - | - | 153,223 |
| $250,001 to $275,000 | 1 | 238,718 | 22,678 | - | - | 261,396 |
| $400,001 to $425,000 | 1 | 424,741 | - | - | - | 424,741 |
| Total number of executives | 10 |
Published on 31 July 2018
TEQSA did not have other highly paid staff with reportable remuneration of $200,001 or more in the reporting period 2017-18.
| Total Remuneration | Executives No. | Average Reportable Salary | Average Contributed Superannuation | Average Allowances | Average Bonus Paid | Average Total Remuneration |
|---|---|---|---|---|---|---|
| $ | $ | $ | $ | $ | ||
| $200,000 and less | 6 | 144,609 | 21,389 | - | - | 165,998 |
| $200,001 to $225,000 | 1 | 173,108 | 32,649 | - | - | 205,757 |
| $225,001 to $250,000 | 1 | 208,839 | 19,840 | - | - | 228,679 |
| $375,001 to $400,000 | 1 | 380,299 | 9,962 | - | - | 390,261 |
| Total number of executives | 9 |
TEQSA did not have other highly paid staff with reportable remuneration of $200,001 or more in the reporting period 2016-17.
The 'reportable salary' column is prepared on a cash basis using reportable salary as defined as the sum of:
as reported in an individual's payment summary.
The 'contributed superannuation' column is prepared on a cash basis using contributed superannuation as defined as follows:
This information is reported under Executive Remuneration Reporting Guidelines set out by the Department of Prime Minister and Cabinet.
TEQSA is committed to protecting the privacy of personal information. Our online privacy statement explains how we handle personal information and is an overview of our Complete Australian Privacy Principles (APP) Privacy Policy and Privacy Management Plan.
Consistent with the guidelines from the Office of the Australian Information Commissioner (OAIC), we use a layered approach to presenting our privacy policy.
Our complete Privacy Policy, which incorporates our Privacy Management Plan, can be accessed below.
We collect and hold personal information for three main purposes:
The type of information we collect and hold includes:
Details of these types of information are set out in our Complete APP Privacy Policy and Privacy Management Plan.
Information about our regulatory functions is usually collected from:
These include the Department of Education and Training and other organisations specified in our Information Guidelines.
Other information is usually collected directly from the individual unless:
We only collect personal information which is reasonably necessary for, or directly related to, our functions or activities under the Tertiary Education Quality and Standards Agency Act 2011 (TEQSA Act) or the Education Services for Overseas Students Act 2000 (ESOS Act).
We only use personal information for the purposes for which we collected it – purposes which are directly related to one of our functions or activities.
For information obtained for the purposes of our regulatory and quality assurance functions, we may disclose the information to:
TEQSA has a Memorandum of Understanding with the Productivity Commission to perform information technology services, financial processing and human resources management services.
We do not give personal information to other government agencies, private sector organisations or anyone else unless one of the following applies:
It is unlikely the records we hold that contain personal information will be disclosed to any overseas recipients.
We take all reasonable steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, it is deleted/destroyed in a secure manner and in accordance with the Archives Act 1983, TEQSA’s Records Authority and the Privacy Act 1988.
You can access and ask for corrections to the personal information we hold about you. For more information, view our Complete APP Privacy Policy and Privacy Management Plan – ‘access and correction’.
We are bound by the Australian Privacy Principles in the Privacy Act 1988.
For more information see our Complete APP Privacy Policy and Privacy Management Plan.
TEQSA is required under the Australian Privacy Principles Code to maintain a register of the PIAs it conducts and publish the register, or a version of the register, on its website. This register is posted below and is reviewed and updated twice yearly. This register was last reviewed and updated on 25 February 2025.
| Date | Document Title |
|---|---|
| 14 November 2019 | Documents obtained from the University of New South Wales regarding Australian and overseas providers |
| 30 March 2022 | COVID-19 vaccination mandate |
| 13 May 2024 | Student records management solution |
| 19 December 2024 | Records management project (digital uplift) |
For further information, or to make a complaint about our handling of personal information, contact:
Privacy Contact Officer
Tertiary Education Quality and Standards Agency
GPO Box 1672
Melbourne VIC 3001
Email: foi@teqsa.gov.au
TEQSA has written to all higher education providers to remind them of their obligations to ensure student and staff safety and wellbeing as the academic year commences.
The letter also updates providers on TEQSA's work to develop new regulatory guidance, which will be released for consultation shortly.
TEQSA will share information about the consultation process, including the draft materials, through our website and social media channels shortly.
Journalists can contact TEQSA’s media team by emailing comms@teqsa.gov.au
You can receive our media releases and e-News directly to your inbox.
| Date | Media release |
|---|---|
| 8 January 2025 | TEQSA registers Australian College of Theology as an Australian University |
| Date | Media release |
|---|---|
| 18 November 2024 | TEQSA registers Excelsia College as a University College |
| 8 October 2024 | TEQSA commences legal proceedings against Chegg |
| Date | Media release |
|---|---|
| 7 July 2023 | TEQSA registers Sydney College of Divinity as a University College |
| 20 April 2023 | New TEQSA training course to help academic and professional staff detect and deter contract cheating |
| Date | Media release |
|---|---|
| 19 October 2022 | International launch of Global Academic Integrity Network (GAIN) |
| 13 October 2022 | TEQSA disrupts access to another 110 illegal academic cheating websites |
| 7 October 2022 | TEQSA registers Australian College of Theology as University College |
| 31 January 2022 | Alphacrucis College registered as Australia's fourth University College |
| Date | Media release |
|---|---|
| 3 November 2021 | TEQSA welcomes new Commissioner Stephen Somogyi |
| 8 October 2021 | TEQSA successful in Federal Court action to block access to cheating website |
| 1 October 2021 | TEQSA welcomes new Commissioner |
| 7 July 2021 | TEQSA commences Federal Court action against alleged academic cheating service |
| 1 July 2021 | New university and three University Colleges registered by TEQSA |
| 7 May 2021 | TEQSA leading action to combat illegal commercial academic cheating services |
| 9 April 2021 | TEQSA alerts higher education sector about new cyber threat |
With higher education playing a critical role in driving innovation and productivity for Australia, and providing students the skills required for future success, TEQSA's work is more important than ever. Having access to a register of external experts helps us perform our regulatory functions efficiently and to a high standard.
TEQSA uses external experts to provide independent advice on specific, identified elements within our regulatory assessments and reviews. Our staff use input from external experts to provide advice that contributes to assessments of providers’ applications for:
It is important to note that external expert advice is only one input into our regulatory process and experts do not draft recommendations or make regulatory decisions. External experts are required to respond to specific briefs prepared by our staff on components of an application that have been identified by the assessment manager.
We treat confidentiality and managing conflicts of interest with external experts with the upmost seriousness.
External experts engaged by TEQSA are required to declare any real or perceived conflicts of interest that might arise before they undertake assignments for the agency.
Conflicts of interest could include:
Existing external experts are obliged to notify us as soon as possible if they consider that they have any matters that need to be declared in light of the above, in addition to providing us with a conflict of interest declaration form annually. If you require the conflict of interest declaration form, it may be downloaded from the link below and returned to the team at: engaging.experts@teqsa.gov.au.
External experts may find the below tip sheet helpful when using the portal:
External experts should ensure that their contact details are always up to date. You can advise us of any changes by emailing the team at: engaging.experts@teqsa.gov.au.
