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Grievance and complaint handling encompasses the policies and procedures implemented by higher education providers in response to a grievance or complaint expressed against the provider by another party.

Providers should note that Guidance Notes are intended to provide guidance only. They are not definitive or binding documents. Nor are they prescriptive.

While many higher education providers monitor and analyse student performance data in some form, TEQSA has identified that, in many instances, student performance data could be enhanced and used more effectively by providers to identify problems and risks early.

Nested courses is interpreted to mean a set of courses of study that are offered sequentially and can lead to qualifications at different Australian Qualifications Framework levels.

The undertaking of research that leads to new knowledge and original creative endeavour, together with research training, represents a fundamental and defining feature for any higher education provider seeking status as an Australian University.

Staffing, learning resources and educational support encompass academic resources specifically made available for a particular course of study.

Scholarship refers to those activities concerned with gaining new or improved understanding, or appreciation and insights into a field of knowledge, or engaging with and keeping up to date with advances in the field.

Transnational Education (TNE) into Australia encompasses providers based outside of Australia who provide, or are seeking to provide, education to students located in Australia.

Higher education is delivered in many ways, including through the use of a diversity of technologies such as multimedia, video and online conferencing tools, podcasting, chat rooms, and dedicated learning management systems.

This guidance note covers the processes of TEQSA either shortening or cancelling a higher education provider’s period of registration or accreditation of courses of study.