TEQSA's Service Charter sets out the commitments we make to everyone who deals with us. This includes higher education providers, members of the public, current and prospective students at higher education providers, TEQSA Experts and peak bodies. View our Service Charter.
You can contact us at any time to:
- provide feedback
- request more information
- lodge a formal complaint.
There is potential for those who deal with us to be unhappy with our practices and services, so we have established a policy and process to accept and investigate these issues.
In investigating these issues we will ensure impartiality, respond in a timely manner and use the findings to improve our practices. For more information regarding complaints about our practices or services, view our Complaints about TEQSA policy.
If you are dissatisfied with a regulatory decision we have made you can make an application to the Administrative Review Tribunal (ART) for an external review. More information is available at the ART’s applying for a review page.
If you feel that we have not acted in accordance with our Service Charter, or if you have another complaint about how we have carried out our work, you can submit your complaint to us by emailing review@teqsa.gov.au, or write to us at:
Legal Group
TEQSA
GPO Box 1672
MELBOURNE VIC 3001
If our internal complaint handling processes do not provide a satisfactory resolution, you can take the matter further by contacting the Commonwealth Ombudsman. More information is available at the Commonwealth Ombudsman’s website.
To provide us with feedback – positive or negative – email feedback@teqsa.gov.au
To make an enquiry of a general nature you can contact our Enquiries line by email at enquiries@teqsa.gov.au or phone at 1300 739 585.