TEQSA shifts to a new centralised enquiries approach
TEQSA has implemented a new centralised enquiries approach that will deliver greater benefits for registered higher education providers.
From today, Tuesday 1 April 2025, TEQSA’s Enquiries Management team will be the dedicated first point of contact for all new provider enquiries.
Providers should update their records to make future enquiries using the following contact details:
- send an email to providerenquiries@teqsa.gov.au
- or phone us on 1300 739 585.
Providers will no longer be assigned an individual case manager. This is a shift from TEQSA’s previous approach, where enquiries were limited to an individual staff member. Based on sector feedback, a centralised approach ensures business continuity, consistency and greater support to providers.
New enquiries will be received and managed by a dedicated and experienced team of TEQSA staff, focused on supporting providers. The Enquiries Management team will facilitate agency-wide coordination to respond to the enquiries they receive, resulting in streamlined, well-informed communication.
TEQSA will aim to respond to provider enquiries within 5 business days. Complex enquiries may take longer, however we will keep you updated and informed on our progress including when additional time is needed.
The new approach will also allow TEQSA to identify trends and themes in common enquiries. This will build our knowledge of what regulatory issues are impacting providers and the broader sector, and allows us to respond with communications and other supporting documents, where needed.
This shift, foreshadowed during our service charter consultation in 2024, reinforces TEQSA’s commitment to deliver high-quality and timely service to the higher education sector.