As a registered higher education provider, your TEQSA Case Manager is your primary contact for your TEQSA-related enquiries. However, TEQSA also has specialist contact teams across the agency that are best placed to assist you in a timely and efficient manner when you have a specific enquiry. Please use the following list of key contacts to help direct your enquiry to the most appropriate TEQSA team contacts.
Please note: Your Case Manager remains an important contact. We encourage you to copy your Case Manager in to your correspondence with TEQSA and speak with them if you’re unsure about who to contact.
| Nature of enquiry | Example enquiries | Key Contact |
|---|---|---|
| New application for initial registration | Preparing an application for initial registration | Email new.registration.enquiries@teqsa.gov.au |
| In progress assessments for initial registration and accreditation for prospective providers | Enquiring about a submitted application | Contact the TEQSA staff member assigned to the assessment. If you are unsure who this is, contact new.registration.enquiries@teqsa.gov.au |
| In progress assessments for course accreditation or reaccreditation for existing providers |
Enquiring about a submitted application for:
|
Contact the TEQSA staff member assigned to the assessment. If you are unsure who this is, contact assessments@teqsa.gov.au |
| CRICOS matters |
|
Email CRICOS@teqsa.gov.au |
| ELICOS and Foundation Program matters |
|
Email CRICOS@teqsa.gov.au |
| Provider registration matters Renewal of registration Withdraw provider registration |
|
Email: reregistration.enquiries@teqsa.gov.au |
| Self-Accrediting Authority or Provider Category Change Self-accrediting authority (SAA) Change provider category |
|
Email: reregistration.enquiries@teqsa.gov.au |
| Application fees | Enquiring about refunds for application fees. | Email finance@teqsa.gov.au |
| Material changes | Submitting a material change notification. | Email materialchanges@teqsa.gov.au |
| Risk Assessment Framework | Enquiring about the risk assessment process. | Email risk@teqsa.gov.au |
| Provider Information Request (PIR) | Enquiring about the PIR. | Email collections@teqsa.gov.au |
| Sexual assault and sexual harassment guidance | Guidance about prevention and response to sexual assault and sexual harassment matters. | Email studentwellbeing@teqsa.gov.au |
| Compliance matters |
Enquiring about a compliance matter that TEQSA has notified you about, for instance:
|
Contact the TEQSA staff member assigned to the compliance matter. If you are unsure who this is, contact your Case Manager. |
| Complaints about TEQSA | Complaints about TEQSA’s practices, services or approach. | Email review@teqsa.gov.au |
|
Preparing an application for:
|
|
Email: assessments@teqsa.gov.au |
| Conditions |
Enquiries about:
|
Email: conditionsundertakings@teqsa.gov.au |
| Any other matters, enquiries or guidance | Help with the Provider Portal, for example, changing and updating logins. | Contact your Case Manager |