TEQSA stakeholder survey 2017: Report of overall findings

Executive summary

In July-August 2017 the Tertiary Education Quality Standards Agency (TEQSA) conducted the second of its sector wide surveys. The purpose of the survey was to increase TEQSA’s accountability, better understand its impact on higher education providers, and improve its performance. The 2017 survey consisted of:

• one provider specific version with principal contacts for all Higher Education providers (those registered as well as those who had submitted initial registration applications)
• a brief survey for the operational head of selected peak/professional/student bodies.

A very similar survey was conducted in 2016. In 2017 items remained very similar, but presented in a slightly different order to make it easier for principal contacts to answer. The 2017 principal contact survey included a section for Vice-Chancellors and Chief Executive Officers (VC/CEO) to offer personal comments. In 2016 this formed a separate survey.

TEQSA engaged Australian Survey Research (ASR) to deploy and analyse a web survey of 192 principal contacts (PC) and 39 peak, professional and student bodies (PPSB). A total of 143 principal contacts and 28 PPSBs completed the survey.

The content of the surveys focused on TEQSA’s key performance indicators from its current Regulator Performance Framework. In addition, principal contacts were asked about various recent interactions with TEQSA including applications, case managers and roundtables. All respondents in all surveys were asked to rate TEQSA’s overall performance as a regulator.

A copy of the report is available above in MS Word and PDF formats.